Employment

General Application

Open Positions

Respiratory Therapist

RESPONSIBLE TO:         

Lung Health Clinic Director

GENERAL DESCRIPTION:      

Reports to the Lung Health Clinic Director, the Respiratory Therapist focuses on implementing and coordinating a multi-level outreach for pulmonary health for the Franklin County Senior Options and other senior service programs.

» Respiratory Therapist

TO APPLY:

Resumes should be faxed (no calls please) to 614-437-1506 or e-mailed to alisha.hopkins@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Alisha Hopkins, CNP, Head of the Lung Health Clinic. TBA is an Equal Opportunity Employer.

Staff Nurse

RESPONSIBLE TO:         

Director of the Lung Health Clinic

GENERAL DESCRIPTION:      

Staff nurse is responsible for assisting with daily clinic functions and case management of the client under the direction of the clinic director.  Our goal is to help improve the daily functioning of persons with asthma, COPD, and other lung related problems. The staff nurse is responsible for planning, implementing, and evaluating agency programs that respond to the psychological and educational needs of adults with the diagnosis of asthma and other lung related problems. This staff nurse will assist the director in the clinic and aboard the mobile medical unit (MMU) with direct patient care, spirometry testing, accurate and timely record keeping and reporting, discharge teaching, patient prescription assistance program applications, coordination, and administration of vaccines as well as testing for COVID-19, referrals to and other medical/social referrals as needed.

» Staff Nurse

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

HEAP and PIPP Plus Quality Assurance Coordinator

RESPONSIBLE TO:         

Compliance and Queue Manager

GENERAL DESCRIPTION:      

This position is responsible for assisting in all areas of quality assurance for Queue, Online mailed in and dropped off paper applications for HEAP and PIPP only. Position provides daily monitoring, case reviews, excel spreadsheet monitoring for purposes of timeliness and accuracy of HEAP guidelines and mandates. Assists in providing direction and ongoing feedback to staff in compliance with all HEAP policies and new updates. The coordinator will keep abreast of internal spreadsheet with its myriad of categories that provide eligibility statuses for applicants.

» HEAP and PIPP Plus Quality Assurance Coordinator

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

HEAP Senior Case Manager

RESPONSIBLE TO:         

Director of HEAP & Social Services

GENERAL DESCRIPTION:      

Under administrative direction of the Director of HEAP & Social Services this position will provide advocacy, instruction, direction, and eligibility determination to low income households requesting energy and health assistance in the Franklin County Community.

1. Provide leadership at branch office, maintaining all HEAP department procedures, policies and customer service standards at outreach site. Communicating directly with Outreach manager or Director of HEAP & Social Services for instruction or resolution on any site, or customer issues or concerns. Handles with Outreach Coordinator customer complaints on this level.
2. Uses sound judgment when communicating with outreach site staff and employees of outreach host.
3. Maintains communication on all pertinent information to Outreach Manager and Director of HEAP & Social Services. Therefore, allowing for proactive measures in meeting issues or concerns.
4. Maintains branding of The Breathing Association and the HEAP Department.
5. Acts as an Ambassador for The Breathing Association at all times.
6. As part of HEAP leadership, leads by example; all reports, projects, and assignments are accurate and completed in a timely manner.
7. Greets, directs, and informs customers of all agency programs. Specific time will be spent educating customers on the Home Energy Assistance Program, the Winter and Summer Crisis Programs, the Percentage of Payment Plan Program Plus, and all other pertinent fuel fund programs.
8. Must be willing to learn and comprehend the nuances of the Home Energy Assistance Program, Percentage of Income Payment Plan Plus, and other fuel funds available to the community. In addition, newly hired case managers expectations:
   1. Must be able to pass training quizzes and final examination to assume position.
   2. Must be capable of becoming well versed in the HEAP manual and its policies.
   3. Must be able to meet mandatory time deadlines pertaining to HEAP grant (example: 48 hours to complete an incomplete application and written notification to customers.)
   4. Must learn and maintain knowledge of OCEAN software to accurately complete case records.
   5. Must be available and able to attend mandated state trainings and related trainings to enhance job performance.
9. Position meets required productivity standards established by management for taking applications from target population.
   1. Responds to quality assurance inquiries on an urgent level to provide a consistent level of service excellence to the community.
   2. Responds to quality assurance case reviews within 48 hours or less.
10. Responsible for assisting other Outreach staff when needed by performing home visits for HEAP and PIPP Plus programs. Senior Case Manager will sign out in advance each visit and follow home visit protocol during all home visit activity; especially those pertaining to safety.
    1. Senior Case Manager will have reliable transportation, and keep full auto insurance coverage.
    2. Senior Case Manager must be responsible and trustworthy when in field as representative of agency.
    3. Senior Case manager must have a valid driver’s license without infractions that would hinder their ability to be covered by insurance and perform their job as necessary.
11. Senior Case manager candidate must have the ability to complete various duties while simultaneously maintaining each program’s processes rules and guidelines to ensure accuracy.
12. Reviews Barrier Assessments with customers to provide additional resources and then links customers and follows up on their services rendered.
13. Performs outstanding customer service to consumers by providing compassionate, active listening, and responding to customer’s needs in a timely manner.
14. Serves as an advocate with utility vendors and community agencies. Places vendor utility accounts in good standing by pledging or re-verifying their utility accounts. Relates accurate information to customers.
    1. Serves as a liaison to the general public.
    2. Corrects rejects in a timely manner to ensure ongoing services for customer.
15. Assumes other duties as assigned by Outreach Manager, Director, and/or President and CEO.

» HEAP Senior Case Manager

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

LIHWAP Administrative Support 1

RESPONSIBLE TO:         

HEAP Office Manager

GENERAL DESCRIPTION:      

Under administrative direction of the HEAP Office Manager this position will provide advocacy, instruction, direction, and level one post eligibility or ineligibility case review for HEAP customers. In addition this position will maintain the gateway of communication and information for HEAP customers and their stakeholders.

» LIHWAP Administrative Support 1

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

LIHWAP Case Manager

RESPONSIBLE TO:         

Director of HEAP & Social Services

GENERAL DESCRIPTION:      

This position reports to the Director of HEAP & Social Services and provides advocacy, instruction, information, and determines eligibility for low-income households requesting water, energy and health assistance in the Franklin County Community.

1. Greets, directs, and informs customers of all agency programs. Specific time will be spent educating customers on the Low-Income Household Water Assistance Program (LIHWAP), Home Energy Assistance Program (HEAP), the Winter and Summer Crisis Programs (Crisis), the Percentage of Payment Plan Program Plus (PIPP Plus), and all other pertinent fuel fund programs.
2. Must be willing to learn and comprehend the nuances of LIHWAP, HEAP, PIPP Plus other fuel funds available to the community. In addition, newly hired LIHWAP case managers expectations:
   1. Must be able to pass training quizzes and final examination to assume position.
   2. Must be capable of becoming well versed in the LIHWAP manual and its policies.
   3. Must be able to meet mandatory time deadlines pertaining to LIHWAP grant (example: 48 to send the notification of his/her eligibility.)
   4. Must learn and maintain knowledge of portal and OCEAN software to accurately complete case records.
   5. Must be available and able to attend mandated state trainings and related trainings to enhance job performance.
3. Position meets required productivity standards established by management for taking applications from target population.
   1. Responds to quality assurance inquiries on an urgent level to provide a consistent level of service excellence to the community.
   2. Responds to quality assurance case reviews within 48 hours or less.
4. Responsible for assisting Outreach staff when needed by performing home visits for. Case Manager will sign out in advance of each visit and follow home visit protocol during all home visit activity; especially those pertaining to safety.
   1. LIHWAP Case Manager will have reliable transportation, and keep full auto insurance coverage.
   2. LIHWAP Case Manager must be responsible and trustworthy when in field as representative of agency.
   3. LIHWAP Case manager must have a valid driver’s license without infractions that would hinder their ability to be covered by insurance and perform their job as necessary.
5. LIHWAP Case manager candidate must have the ability to complete various duties while simultaneously maintaining each program’s processes rules and guidelines to ensure accuracy. 
6. Performs outstanding customer service to consumers by providing compassionate, active listening, and responding to customer’s needs in a timely manner.
7. Serves as an advocate with utility vendors and community agencies. Places vendor utility accounts in good standing by pledging or re-verifying their utility accounts. Relates accurate information to customers.
   1. Serves as a liaison to the general public.
   2. Corrects rejects in a timely manner to ensure ongoing services for customer.
8. Assumes other duties as assigned by Outreach Manager, Director, and/or President and CEO.

Download the full job description below.

» LIHWAP Case Manager

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

Quality Assurance Coordinator

RESPONSIBLE TO:         

Quality Assurance Manager

GENERAL DESCRIPTION:      

This position is responsible for assisting in all areas of quality assurance for Crisis, Queue, mailed in and dropped off applications. They provide daily monitoring, case reviews, excel spreadsheet monitoring for purposes of timeliness and accuracy of HEAP guidelines and mandates. Assists in providing direction and ongoing feedback to staff in compliance with all HEAP policies and new updates. The coordinator will keep abreast of internal spreadsheet with its myriad of categories that provide eligibility statuses for applicants. This position will cross reference sign in sheets with complete and incomplete excel sheets to ensure all applications are part of random selecting of quality assurance matrix and its corresponding percentages. This position will also monitor same processes at every outreach site.

Download the full job description below.

» Quality Assurance Coordinator

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

Administrative Support 1

RESPONSIBLE TO:         

Customer Service Manager 

GENERAL DESCRIPTION:      

Under administrative direction of the Customer Service Manager, this position will provide advocacy, instruction, and direction to and for HEAP customers. This engagement is supported by telephone, electronic and in person communication that relates customer service at its best in responding and engaging in customer’s requests and concerns. TBA’s Administrative Support staff are Gatekeepers for the organization and the first point of contact with our community at large.

Download the full job description below.

» Administrative Support 1 

TO APPLY:

Resumes should be faxed (no calls please) to 614-457-1934 or e-mailed to careers@breathingassociation.org or mailed to 788 Mt. Vernon Avenue, Columbus, Oh. 43203, Attn: Denise Steward, Office Manager. TBA is an Equal Opportunity Employer.

POSITION TITLE:

HEAP Case Manager

RESPONSIBLE TO:

Director of HEAP & Social Services

GENERAL DESCRIPTION:
This position reports to the Director of HEAP & Social Services and provides advocacy, instruction, information, and determines eligibility for low income households requesting energy and health assistance in the Franklin County Community.

Download the full job description below.

» HEAP Case Manager (PDF)

TO APPLY:

Resumes and cover letters with salary requirements should be faxed (no calls please) to 614-457-1934 or e-mailed to susan.spiert@breathingassociation.org, or mailed to our new location, 788 Mt. Vernon Ave., Columbus, OH, 43203, Attn: Susan Spiert, Director of HEAP & Social Services. TBA is an Equal Opportunity Employer.