Summer Crisis Program

The Summer Crisis Program (SCP) is for electric utility assistance only and is for households that include a person 60+ years, customers with a household member who has a qualifying medical condition or households served by a non-regulated utility with disconnect notice. The maximum amount for bill payment assistance and/or air conditioner is $300 for regulated utilities and $500 for non-regulated utilities.

To qualify for the Summer Crisis Program, households must be at or below a gross annual income of 175% of the federal poverty level and meet one of the following criteria:

  • A member has an illness that would benefit from assistance, verified by physician documentation.
  • A member is sixty years or older.
  • Household is served by a non-regulated utility with disconnect notice.

You do not have to be enrolled in PIPP to be eligible for the Summer Crisis Program. You do not need a disconnect notice to be eligible for the program.

The benefits of the Summer Crisis Program include the provision of one window air conditioning unit per household (for households that do not have central air and have not received an air conditioning unit in the past three years {2017, 2018, 2019), repair of  your central air conditioner unit  (see SCP flyer on link for amount.) and/or a one-time payment of up to $500 on the electric bill for regulated utilities and $800 for non-regulated utilities.)

Medical eligibility for any SCP assistance is needed for anyone under the age of 60. You must have written documentation: a prescription from your doctor, Nurse Practitioner, or you can make an appointment with our Lung Health Clinic (Monday or Wednesday).

Bring with you:

  • Anyone under the age of 60 must have a prescription or doctor’s statement, SIGNED and DATED by the doctor or nurse practitioner, issued within the past year prior to Summer Crisis appointment.
  • Gross income for the last 30 days. (Earned income for anyone 18 years and older and all unearned income for all household members.)
  • Picture I.D.
  • Social Security Number for all household members.
  • Proof of Citizenship or Proof of Legal Resident/Qualified Alien (may use social security card).
  • Bring current electric and gas bill regardless of status.
  • If permanently disabled, verification of your disability (example: social security disability award letter)
  • Seasonal/self-employment needs proof of 12 months of income.
  • Documentation of co-pay to the utility company, if required. Verification of payment of reconnection fee, if required.

To Make an Appointment:

To make an appointment at our main office, call our VIOP system, 24 hours a day, holidays, weekends or workdays at (614) 969-0978

or go on line and make your own appointment at :

To make an appointment at our East or West side office sites call (614) 566-0750

The main office accepts the first 50 walk-ins from 7 a.m. – 11 a.m., Monday through Friday.

Our hours of operation are as follows:

  • Main office: 7 a.m. – 5 p.m., Monday through Friday
  • East Side: 7 a.m. – 5 p.m., Monday through Friday (no walk-ins, appointments only)
  • Gladden: 10 a.m. – 4 p.m., Monday through Friday
  • Capital Park: 8 a.m. – 5 p.m., Monday through Friday
  • Columbus Metropolitan Library Sites: Martin Luther King, S. High St., Karl Rd., Linden Ave. 9 a.m. – 4 p.m.

Offices closed daily, 12 p.m. – 1 p.m. and all day on state and federal holidays.

An application for crisis assistance must be completed at our main office or at one of our neighborhood locations. (Except in cases of national pandemic then see postings.)

PIPP and HEAP applications can be completed online. Call us at (614) 457-2997 for details.

2020 -2021 Federal Poverty Guidelines listed below:

Household 12-Month Income Limit 30-Day Income Limit
150% 175% 150% 175%
1 $19,140 $22,330 $1,573.15 1,835.34
2 $25,860 $30,170 $2,125.48 2,479.73
3 $32,580 $38,010 $2,677.81 3,124.11
4 $39,300 $45,850 $3,230.14 3,768.49
5 $46,020 $53,690 $3,782.47 4,412.88
6 $52,740 $61,530 $4,334.79 5,057.26
7 $59,460 $69,370 $4,887.12 5,701.64
8 $66,180 $77,210 $5,439.45 6,346.03

Neighborhood location visits are by appointment only. See site locations for hours.For households with more than eight members, add $7,735 to verify yearly income or $644.58 to the 30-day income for each additional member.